FAQs

Socks

 All of our socks are of free size. But due to shape of feet fitting may vary. Size of each design is mentioned on each product separately.

Our socks are made up of 100%  combed cotton, Our current composition for most of our socks is : 78% Cotton, 17% Spandex, 5% Elastic

Most of our socks are Made in India and some are imported from South Korea and China.

Your order is shipped from one of the most beautiful city in India, Pink City, Jaipur.

Yes it is possible, provided your minimum order quantity per design should be 300 pairs.

We truly appreciate all kinds of art form, provided your design must be novel and unique, and not copied. You can always send them to us at care@thelagaadi.com . If your artwork captures our heart we will try to launch them and for all the further details we can always have quick conversation over mail or call. 

FaceMasks

Our facemasks are 100% cotton, three layered masks for extra protection. Keeping the current pandemic situatuon in mind and to ensure hygeine facemasks can neither be returned nor exchanged

Shipping & Returns

We usually dispatch order within 24 hours of placing the order, ones the order is dispatched you will be notified via mail and text message. You can also track your order using HERE 

You can write us a mail at care@thelagaadi.com

As a first step, kindly check your bank account to ensure if your account has been debited. If your account has been debited after a payment failure, it is normally gets credited back by banks within 5 - 7 business days. For any other assistance/issues you can write to us at care@thelagaadi.com or call us on our helpline, and we’ll help sort things out.

We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 5-7 business days depending on where you live. All orders come in fully sealed packages to make sure that all your goods reach you in perfect condition.

Initiate return within 7 days from the date of delivery, returns will only be accepted and initiated in the case of any manufacturing defect in the socks.

1. Write us a mail at care@thelagaadi.com with your order id and also attach the snapshot of the product you received, return will be initiated only in case of manufacturing defect.

2. We shall arrange the pick up from your location.

3. Refund will be initiated and the same shall reflect in your account in five to seven business days, provided the socks are unused and the socks packaging is kept intact.

4. Refund will only be processed only after the detailed examination by our team.

The shipping charge paid, if any, while placing the order shall be forfeited by the company.

Considering the hygienic and safety reasons face masks are neither returnable nor eligible for exchange also there can be slight variation in size as they are hand stitched.

EXCHANGE POLICY

Due to the nature of the products, keeping the hygienic factors in mind socks and facemasks cannot be exchanged.

CANCELLATION POLICY

We generally ship the order witin 24 hours of placing the order, to cancel your order write us mail at care@thelagaadi.com, if your order is not shipped we shall accept your cancellation and the refund will be initiated in the same in account used while placing the order and will be reflected in 5 to 7 working days.

Others

We completely understand your curiosities please feel free to write us a mail at care@thelagaadi.com