Due to COVID-19 deliveries are affected. Please bear with us.

Shipping & Returns


Eligibility for Returns:

Our return policy lasts 7 days. If 7 days have gone by since your receipt of the product, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your Product must be unused and in the same condition that you received it. It must also be in the original packaging. The Product will be subject to a thorough quality check in order to be eligible for a return. thela gaadi reserves the right to refuse to return a product if it is not in its original condition, is damaged or missing parts for reasons not due to our error.

To complete your return, we require a receipt or proof of purchase.

If you intend to return a product, kindly inform us by email at care@thelagaadi.com. Unless you notify us within 7 (seven) days from the date of delivery, the Products shall be deemed to have been accepted by you as being in good condition.

Shipping in case of returns

If you consider your product to be eligible for a return you should mail your product to:

Thelagaadi Private Limited

42, Panchsheel Enclave

JLN Marg, Durgapura

Jaipur - 302018

Please note that you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Refunds (if applicable)

Once your return is received and inspected, we will notify you that we have received your returned item by email or phone call. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-5 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company since it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at care@thelagaadi.com .

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at care@thelagaadi.com and mail your item to:

Thela Gaadi

Thelagaadi Private Limited

42, Panchsheel Enclave

JLN Marg, Durgapura

Jaipur - 302018

 

Cancellation Policy

In case you have a change in mind just after making the payment, you can drop an e-mail at care@thelagaadi.com with your order number. As long as your order has not been dispatched, we can cancel it and refund your amount. We cannot guarantee that your cancellation request will be accepted and we reserve our right to refuse cancellations.

If we receive your cancellation request has been made before the product has been shipped and your request has been approved, we will refund the entire amount paid by you within a reasonable period of time, usually 7-10 business days.

Shipping Policy

We process orders as soon as they are received, typically somewhere between 0-3 business days. If there are any reasons for us not being able to process your order, we will get in touch accordingly.

A nominal shipping fee is charged on all orders. The shipping charge can be viewed at the time of placing the order and in all order related emails. This charge shall not be refunded if an item is returned or if the cancellation request is raised after the order is shipped.

Title and risk of loss for all products ordered by you shall pass on to you upon shipment to the shipping carrier.

The shipping costs are only for India at the moment.

Processing the order normally takes 2-4 business days and then Shipping normally takes 4-7 business days.

We do not ship backorders. We aim to keep every item on our website in stock. If there is an item which you purchase and then we realize this item is not available, we will promptly inform you within 2 business days of your purchase and fully refund your money for the out of stock item.

We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders. We cannot ship to Post Office Box addresses and take no responsibility for non delivery of orders in case the delivery address includes P. O. Box details in any part or form.

We will attempt delivery 3 times at the delivery address specified by you in the order, before we contact you that your package is not deliverable. You can track the package through the Order Tracking facility. In case the customer is not reachable or does not accept delivery of products in these attempts, we reserve the right to cancel the order(s) at our discretion.

If you have any questions pertaining to shipping, please get in touch by email at care@thelagaadi.com.